hkbd's Privacy Policy

We collect various types of information to provide our services. This information falls into two main categories — information you provide directly, and information collected automatically through our technical systems.

1.1 Information You Provide

During account registration and verification, we collect the following information:

• Full name (as shown on your national ID card or passport)
• Date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• Bangladeshi mobile number
• Residential address
• Identity verification documents (copy of national ID card, passport, or driving licence)

1.2 Financial Information

During deposits and withdrawals, we process the following information:

• bKash, Nagad, Rocket, and Upay account numbers (for transaction verification)
• Transaction amount and date
• Transaction reference number

We do not store your full payment card details. All financial transactions are processed through encrypted channels.

1.3 Automatically Collected Information

While you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Date, time, and duration of visits
• Pages viewed and click data
• Gaming activity logs and betting history
• Information obtained through cookies and similar tracking technologies

hkbd uses your information only for specific, legitimate, and transparent purposes. We never process your information unnecessarily.

2.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing betting, casino games, and slots services
• Customer support and complaint resolution
• Diagnosing and resolving technical issues

2.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Preventing financial fraud and suspicious activity
• Complying with anti-money laundering regulations
• Ensuring age verification and responsible gaming

2.3 Improvement and Personalisation

• Improving the quality of our platform and services
• Customising your experience based on your preferences
• Providing relevant bonus offers and promotional information
• Analysing gaming statistics and trends

2.4 Legal Obligations

• Complying with applicable laws and regulations
• Responding to requests from regulatory authorities
• Participating in dispute resolution and legal proceedings
• Maintaining audit and compliance records

hkbd never sells your personal information to third parties. However, in certain circumstances we may share necessary information with selected partners.

3.1 Payment Processors

To complete transactions, we share necessary financial information with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations manage your information in accordance with their own privacy policies.

3.2 Technology Service Providers

To operate our platform, we work with various technology companies — such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), security services, and cloud servers. These partners are given access only to the information needed for contracted services.

3.3 Legal Requirements

In cases of court orders, government directives, or legal obligations, we may provide necessary information to the relevant authorities. In such cases, we always operate within the bounds of the law.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

4.1 Cookies We Use

• Essential cookies: Required to maintain your login session and ensure core functionality. Without these cookies, the platform will not work properly.
• Functional cookies: Remember your language preferences, game settings, and other personalised choices.
• Analytics cookies: Collect anonymous data to help us understand how users interact with our platform.
• Security cookies: Used to detect and prevent fraud and cyberattacks.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect certain key functions of our platform, such as keeping you logged in.

hkbd has adopted internationally recognised technical and organisational measures to protect your information. We take the following steps to ensure a safe and reliable platform:

5.1 Encryption and Secure Connections

• Use of SSL/TLS encryption for all data transmission
• Encryption of stored sensitive information
• All communications via secure HTTPS protocol
• Password hashing and salting

5.2 Access Controls

• Only authorised staff have access to necessary information
• Two-factor authentication system
• Regular access audits
• Staff training and confidentiality agreements

5.3 Server and Infrastructure Security

• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Data backup and disaster recovery plans
• 24-hour security monitoring

We retain your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements.

6.1 General Account Information

We retain your core profile information for as long as your account is active. After an account is closed or deleted, certain information may be retained for a specified period in accordance with legal obligations.

6.2 Financial Transaction Records

We retain financial transaction records for an extended period to comply with anti-money laundering regulations and financial regulatory requirements.

6.3 Gaming Logs

Your gaming history and betting logs are retained for a defined period for the purposes of dispute resolution and ensuring fair play.

You have the following rights regarding your personal information. You may contact us at any time to exercise these rights.

7.1 Right of Access

You may request to know what information we hold about you at any time. You can receive a copy of your data through a written request.

7.2 Right to Rectification

If any information we hold about you is inaccurate, you may request that it be corrected. We will update it within a reasonable time.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations or ongoing legal matters apply, it may not be possible to fulfil this request in full.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

7.5 Data Portability

You may request to receive your information in a structured, commonly used format.

hkbd is for users aged 21 and above only. We do not knowingly collect any personal information from minors. We follow strict procedures to verify age during account registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

From time to time we may update this privacy policy. We will notify you of any significant changes by email or through a notice on the platform.

The updated policy will take effect from the date it is published. Continuing to use the platform after any changes means you have agreed to the terms of the new policy.

We recommend that you visit this page regularly to review the latest privacy policy. You can check the "Last Updated" date at the top of the page to find out when the policy was last changed.